Payment
What payment methods do you accept?
We accept all major credit cards, PayPal, and bank transfers. Payments must be secured before shipment.
Is it safe to make payments online at your store?
Yes, our website uses SSL encryption to protect your personal information and ensure that your payment details are secure.
Can I change my payment method after my order has been placed?
Unfortunately, once an order has been placed, you cannot change the payment method. Please ensure you select your preferred payment method before confirming your order.
Ordering and delivery
How do I place an order?
Simply select the products you wish to purchase, add them to your cart, and proceed to checkout where you can enter your shipping information and payment details.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Use this number on our courier’s website to track the delivery status of your order.
What are the delivery charges?
Delivery charges vary depending on the shipping destination and the size of the order. Exact charges will be calculated at checkout.
How long will it take to receive my order?
Delivery times vary by location. Typically, orders are delivered within 3-5 business days in Italy and 5-10 business days internationally.
Returns
What is your return policy?
You can view the return policy here, alternatively contact us.
How do I return an item?
Please contact our customer service to initiate a return. We will provide you with instructions.
Will I be refunded the full amount for returns?
Yes, you will be refunded the full amount of the purchase price. However, return shipping costs are not reimbursed unless the item is defective or not as described.
What should I do if I receive a defective product?
If you receive a defective product, please contact us immediately. We will arrange for a replacement or refund and cover all associated shipping costs.